Fees Guide
It is free to create an account on Supp as a Business or a Worker. Workers don't pay fees for work they find using Supp. Fees to Supp are never deducted from a Workers’ pay rate.
Different fees apply for Businesses depending on whether an ad is for a temporary shift (Temp Ads for Temp Shifts) or a permanent role (Perm Ads for Perm Roles).
Both Workers and Businesses can access Supp Pro for $10 a month. Supp Pro covers training and extra privileges including the ability for Workers to use Supp in multiple cities.
Temp Shifts and Temp Ads
Temporary (or Temp) Shifts on Supp are advertised by Businesses using Temp Ads.
Businesses can post unlimited Temp Ads for free, with no fees if a Temp Ad doesn’t result in a filled shift.
Supp's Service Fee is included in the total shift cost when a Business submits a Worker’s timesheet in the payment step after a shift.
See: Paying for Shifts via Timesheet
Service Fee for Temp Ads
Supp’s Service Fee is payable by the Business (not the Worker) and is calculated at 12% of the Worker’s total shift pay. This is a separate fee, in addition to the Worker's pay. It covers service tax, insurance and platform fees.
For more about Temp Ads including how to post, see:
Perm Roles and Perm Ads
Perm Roles and Perm Ads
Businesses can use Supp to post Perm Ads when recruiting for permanent or ongoing roles. Each Perm Ad runs for 30 days, with prices ranging from $30 to $100 depending on your region.
The fee is payable up front and covers unlimited hires from a single ad. Our pricing is designed to stay affordable for small to medium hospitality businesses.
For how to post Perm Ads, see: Posting Perm Ads
Posting Perm Ads
1. Create Perm Ad
A Business can easily create a Perm Ad from the home screen of the app by tapping the + button. Once tapped, select 'Perm' to open the 'create' screen. From here, complete the required fields and tap 'continue'. Now the ad is ‘pending’ and an invoice is emailed to the Business’ inbox.
2. Make Payment
To publish the ad, the Business should visit their inbox and find the invoice from Supp. Immediately after paying, the ad is published and the listing period begins.
3. Push Notifications Sent to Workers
Once the ad is published, Supp sends suitable Workers push notifications inviting them to apply via the ad.
4. Monitor and Update Ad During Listing Period
As applicants come through, the Business receives push notifications which can be tapped on to inspect candidates' profiles - including their community Reputation. A shortlist feature enables Businesses to flag which Workers they wish to contact or interview. The Perm Ad can be edited any time before the ad expires.
5. Start Interviewing Candidates to Hire
Businesses can contact and interview candidates during the ad listing period or any time after the ad has expired.
6. Repost Perm Ad
To hire for a similar role, Businesses can draft a new ad via the Repost button found on all expired Perm Ads. This is an excellent time saver for busy managers.
Posting Temp Ads
1. Create Temp Ad
After Setting up Supp Payments - Businesses can easily create a Temp Ad from the home screen of the app by tapping the + button. Once tapped, select ‘Temp’ to open the 'create' screen. From here, complete the required fields.
A shift must be for a minimum duration of 2 hours. The minimum pay rate is coded in-app for shifts according to days (not including public/bank holidays). For public/bank holidays, Businesses must add the relevant loadings/penalties onto the pay rate or risk the ad being removed.
Once complete, tap ‘continue’. After the Business submits the ad, it is immediately published for free.
2. Push Notifications Sent to Workers
Once the ad is published, Supp sends suitable Workers push notifications inviting them to apply via the ad.
3. Offer Preferred Candidates the Shift
As applicants come through, the Business receives push notifications which can be tapped on to inspect the candidates' profiles, including their community Reputation. Businesses should offer the shift to their preferred Workers.
Once a Worker accepts the shift, the shift is filled and will appear in the app under the ‘booked’ tab. When a Worker accepts the Business’ offer, a Shift Contract is made between the Business and the Worker.
The multi-offer function allows Businesses to offer the shift to multiple Workers at once.
4. Before the Shift
Once the shift is filled, Businesses and Workers communicate directly with each other via text or email. Before the start of the shift, it’s a good idea to discuss relevant shift details, for example:
how to get to the venue/parking
dress code or requirements (eg: black pants, white/black top, enclosed shoes etc)
if specific equipment is required to complete the shift
shift supervisor details
If after a shift is filled, the Worker cancels the shift in the app, the Business will receive a push notification, and the shift ad will be reposted automatically by Supp. The Business should return to step 3 above to repeat the steps from ‘Offer Preferred Candidates the Shift’ onwards.
See also: Cancellation Policy & Guide
5. Submit Timesheet and Rate Shift
Once the shift has ended and within 48 hours, the Business must Pay for Shifts via Timesheet in line with the Shift Payments Policy. After timesheets are submitted, both Businesses and Workers are prompted to rate and review the shift.
6. Repost Temp Ad (Coming Soon)
To hire for a similar role, Businesses can draft a new ad via the 'repost' button found on all expired Temp Ads. This will be an excellent time saver for busy managers.
Supp Payments and Stripe Guide
Stripe is a secure payment processing platform used by Supp to facilitate all shift payments from Businesses to Workers, see: Setting up Supp Payments for Businesses.
Workers on Supp must provide their bank details and have their identities verified before they can receive payouts via Supp Payments for completing Temp Shifts, see: Setting up Supp Payments For Workers.
Setting up Supp Payments for Businesses
Before offering shifts on Supp, Businesses must link a valid payment method (credit card) on their venue’s in-app profile.
This is the payment method used by Stripe when transferring shift payments to Workers via the in-app timesheet.
If issues arise with a payment method, the Business should provide an alternative credit card while they contact their bank. This means payment disruptions are avoided/minimised for Workers who have completed shifts for the Business.
Businesses may also link a billing email to their profile to receive a copy of each paid invoice.
Setting up Supp Payments for Workers
New Workers setting up to receive payments on Supp must first complete their in-app Supp profiles including both sections, ‘Identity’ and ‘Bank Details’. This will minimise delays with the first shift payment.
Tap the gear/settings icon found at the upper right part of the screen
Tap ‘Receive Payments’
Tap ‘Identity'
Workers submit their personal details and upload ID documents as required by Stripe's ID verification processTap 'Bank details'
Workers submit their bank details to receive shift payments
The timeframe for Stripe to complete a new Worker's ID verification process can mean a Worker's first payout may be delayed by up to 7 days.
Shifts Guide
Workers and Businesses on Supp
Supp is where hospitality businesses (Businesses) and independent contractors (Workers) connect and where Workers can:
complete shifts for venues/events via Temp Shifts
apply via Perm Ads for Perm Roles or ongoing employment opportunities
With Temp Shifts, Workers choose:
Which Businesses they work for
Workers apply to complete shifts for as many Businesses on Supp as they choose. With Supp Pro, Workers can also choose shifts in different cities. Workers can decide based on the job ad description, pay rate, as well as the Business’ Reputation on Supp.When they work
Workers don't need to accept shift offers that don't suit their schedules.How much they're paid
Job ads can be filtered by pay rates that match the Worker's hourly fee.What roles they work
Multi-talented Workers (with proven experience) can complete shifts in different roles.Working Temp Shifts without ongoing commitment
A new Shift Contract is made every time a Worker and Business agree to a Temp Shift. This means no ongoing employment commitment between Workers and Businesses beyond each Shift Contract.
Read our Terms for more on working as an independent contractor and Shift Contracts.
Pay Rate
Businesses Posting Temp Ads must set a pay rate that at least matches the minimum according to local workplace standards. The minimum may depend on job type and when the shift is.
To help protect workers and guide businesses with Posting Temp Ads, Supp has pre-coded some local minimums into the app. For Australian Supp users, we based minimum rates on the Restaurant Award as published by Fair Work. For US Supp users, we refer to the Minimum Cash Wage for Tipped Employees in each State, as published by the U.S. Department of Labor. Ultimately businesses are responsible for offering and paying workers legal rates.
To report a Temp Ad that appears illegal, please contact Supp’s Support Team at: customersupport@suppapp.com
While the advertised pay rate is set by the Businesses, Workers also select their minimum hourly rate by configuring their profile. This configuration helps Workers filter out Temp Ads which are intended for workers junior to their level.
As per Supp's Shift Payments Policy no cash equivalents or offline payment arrangements are allowed in lieu of paying for work arranged via Supp. User should rely on Supp Payments.
Once the Worker accepts a shift offer, the pay rate in the shift ad becomes part of the Shift Contract (unless that rate is below the minimum).
Hours and Breaks
Hours
All Supp shifts are a minimum of 2 hours.
The shift duration is agreed to between the Worker and Business in the Shift Contract. This may be the same as the hours described in the shift ad, although changes are also allowed (although the shift hours must remain above the minimum hours).
For more about shift hours, see Confirming Final Shift Hours For Correct Pay contained within Supp's Shift Payments Policy.
Breaks
Supp promotes fair working conditions. Businesses must ensure Workers take breaks in accordance with local workplace laws.
The duration and frequency of breaks depends on the actual shift duration and should be discussed and agreed to by both Worker and Business at the start, or during the shift.
In deciding what breaks are appropriate, its expected that Businesses and Workers refer to local industry standards for guidance. In Australia, Fair Work publish a guide. In the U.S., the Department of Labor also offer guidance.
Breaks must be accounted for when Confirming Final Shift Hours for Correct Pay and Paying for Shifts via Timesheet.
Tips
In line with Supp's Shift Payments Policy, if tips are part of a Business’ process and policy - then Workers can receive tips outside of Supp and Supp Payments.
Any tips paid to Workers must be on top of the hourly pay rate agreed to in the Shift Contract.
Tax and Insurance for Workers
Independent contractors have more independent financial responsibilities compared to employees.
Workers on Supp receive everything they earn for completed shifts ie: the shift hours multiplied by the Shift Contract pay rate. Receiving the full payout means Supp doesn't withhold amounts from a Worker for things like income tax, insurance, or Supp Service Fees.
With the full payout, Workers meet their own financial obligations for shifts. This includes complying with local tax obligations. Read: Tax to learn more, including about claimable expenses.
To help Workers complete their own financial administration, Supp provides:
Shift Summaries:
These are emailed to both Workers and Businesses as a record of the key info about the shift.Timesheet Processed emails:
These are emailed to the Worker to confirm payment after each completed shift. See: Paying for Shifts via TimesheetIncome Summary Notice:
This is sent at the end of each financial year. For income tax filing purposes, this Notice summarises a Worker's total yearly earnings on Supp. In Australia this is sent after the end of June. In the U.S., after the end of September.
Before and After Your Shift
A helpful summary for Workers after accepting a Temp Shift on Supp:
Before the Start of the Shift
Discuss key shift details with the Business before the shift by text or email, for example:
- how to get to the venue/parking
- breaks
- dress code/requirements (eg: black pants, white/black top, enclosed shoes etc)
- if specific equipment is required to complete the shift
- shift supervisor details
If you’re thinking about cancelling, make sure you know our Cancellation and No-Show Policy and the consequences, which include damage to your Completion Rate
For valid reason cancellations, or about Business cancelled shifts, see: Cancellations for Workers
If you're a new Worker, to avoid payout delays, make sure you've Set Up Supp Payments
During the Shift
Remember that with Supp's Reputation System, your shift performance will be rated. Shifts that go well mean top profile ratings and reviews - ultimately better job opportunities
Changes to shift hours are allowed if shifts remain at least 3 hours in duration
In the case of an incident, refer to: Trust and Safety Breaches - Reporting Incidents
At the End of the Shift
At the end of the shift, try to confirm the final shift hours (including breaks) by text or email before leaving the venue. See: Confirming Final Hours for Correct Pay
After the Shift
The Business has 48 hours to submit the timesheet from the end of the shift. For more about timeframes and shift payments, see: Shift Payments Policy
After the timesheet is processed, you must rate and (optional) review the shift with the Business. See: Ratings and Reviews
